You can see your tracking number in your delivery confirmation email. It may be in your junk/spam folder. We recommend that you use our internal tracking service as Postnord's tracking service is not always as accurate. You can find it here:

Example of tracking number: YT2132521272132112, 960863382

Contact us at hjalp@atomicthrills.se with your full name and order number.

We currently do not have customer support by phone. We always respond within 48 hours.

While you're waiting for someone from our customer support team to get back to you, double check that you've confirmed the following.

- Check with other members of your household and nearest neighbor to see if someone may have taken care of the package.

- Check your mailbox carefully - sometimes packages fit in the box and are left there instead of being delivered to the door. Postnord may also have left a note stating that your package should be picked up at an agent.

Products sent from our warehouse in Sweden normally arrive within 1-2 working days.

Products shipped from our warehouse in China normally arrive within 5-9 business days.

Contact us at hjalp@atomicthrills.se and we will help you extend the payment period free of charge.

To start a return, go to the return form that you can find here. You will then receive a pre-paid waybill sent to you, which you will then hand in at the nearest Postnord agent. Items returned to us without first requesting a return will not be accepted.

Your return must arrive back at our warehouse within 14 days of the date your package was delivered. It is your responsibility to ensure that the return arrives.

Read more about your right to return here

Normally, we can cancel orders within 24 hours of the order being placed. Contact us at hjalp@atomicthrills.se and we will help you cancel your order.

For faster assistance, please provide:

* Order number

* Email address

* Delivery address if order number is unknown

In the event of a complaint for a defective product, we need a video or picture to prove this. You email this together with your order number to hjalp@nordiclivingco.com.

After that, you will receive a brand new item, completely free of charge!

If you did not get an answer to your question, you can contact us via hjalp@atomicthrills.se

Please include name, order number or any other important information so that we can help you in the best way.